Guaranteed Ride Home - Program & Policies
Don't worry about getting stranded at work. Receive
a free ride home in the event of an emergency,
illness, or unexpected overtime. You get up to four free rides
home a year.
Who can use it?
Any pre-registered member-company employee that uses public transportation,
carpools, vanpools, bikes, or walks to work at least two days per
week may use the program.
When can I use it?
Use of the program is limited to those who cannot travel home by
their usual alternative mode due to any of the following circumstances:
- Personal Illness or Emergency
- Family Illness or Emergency
- Unscheduled/Unplanned Overtime
When does the GRH not apply?
The GRH does not apply to the following conditions:
- Weather delays or emergencies
- MBTA or other transit delays or disruptions
- Construction disruption to normal commuting
- Scheduled overtime
Acceptable Destinations
Emergency rides are provided when other reasonable transportation
alternatives are not available or are inappropriate for the situation.
The service may be used to transport the employee to one of the
following destinations:
- The employee's home.
- A public transportation connection point.
- A hospital or doctor's office in the event of sudden illness.
- Other appropriate destinations approved by the Transportation
Advisor and/or immediate supervisor.
Program Design
If the total estimated trip is under 10 miles, a taxi shall transport
the employee. If the trip is over 10 miles, a rental car shall
be used. Whether the rental agency or the employee is picking-up
or dropping off the rental vehicle, the rental agency must be notified
when and where the exchange will take place. Vehicles must be returned
within 24 hours. When arranging for transportation to accommodate
the emergency, the employee shall have the flexibility to decide
which service to use. Any employee using the service must obtain
the signature of his/her supervisor who will verify the emergency
at the time of use.
Limitations of the Service
An employee may use this service a maximum of two times in any
six-month period. The TMA or company representative can, at his/her
discretion, modify this maximum allotment limitation in a flexible
manner in response to an employee's circumstance. Non-emergency
side trips are not allowed.
Free Ride for Participants
The eligible employee will not pay anything when properly using
this service. Employees registered in the program receive a GRHP
VOUCHER form and an ID CARD. The participant presents the card
and the voucher (signed by their supervisor) to the taxi driver
or rental agent. If the employee's supervisor is not available
to sign the voucher, another supervisor may sign. The supervisor
should sign their own name, and indicate who they are signing for.
The voucher must be completely filled in by the employee and the
driver or rental agent before the employee leaves the taxi or rental
car agency, respectively. A copy of the voucher must be submitted
to the TMA with the Confirmation Report within 30 days. All costs
are fully covered and will be paid by the TMA within 30 days. For
the taxi, the program pays for the fare and the driver's tip. For
the rental car, the program pays for the rental fee for one day,
which includes unlimited mileage and full insurance coverage.
Procedure
When the need to use the GRHP arises, the registered employee
must first notify his or her supervisor to initiate the program.
The supervisor must sign off on the voucher form verifying the
emergency. The employee can then contact the taxi or rental car
agency to arrange for transportation. Phone numbers are listed
on the Emergency Procedures form. No other providers can be used
for the GRHP. The dispatcher at the taxi or rental car company
will need the name of the employee, pick-up time, pick-up location,
and destination. The TMA should be notified at 603-702-2156 that
the service is being used (a message may be left if after hours).
Follow-Up Report
Within 30 days after the employee uses this service, he/she is
required to complete a brief report (found in the GRH packet),
which asks for confirmation of the commute arrangement and asks
questions about the service itself. Failure to submit this form
to the TMA within 30 days will result in the employee's full reimbursement
of the transportation costs incurred and restriction from using
this service again. A replacement voucher and Confirmation
Report will be supplied to the employee after verification
of the Confirmation
Report submitted for the emergency ride taken.
Ready to sign up?
Click here to Register
Online.
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